Return Policy

Return & Refund Policy
We accept returns within 14 days from the date your order was shipped.
 
Returns
1. If your item is damaged / defective, or you are unsatisfied / changed of mind with the item you have purchased from our store, you may return the item to us for exchange or refund. 
2. You have 14 days to return an item from the date you received it.
3. To be eligible for a return, your item must be unused and in the same condition that you received it.
4. Your item must be in the original packaging.
 
Exchange / Replacement
1. Once we received your return item, we will send you a replacement item within 2-3 working.
 
Refunds
1. Once we received your return item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2. If your return is approved, we will initiate a refund to your credit card or online transfer (3% transaction fee will be charged) to your bank account (or original method of payment).
3. Please be aware that it may take up to 14 days for process your refund.
 
Shipping Cost
1. You will be responsible for paying for your own shipping costs for returning your item. 
2. Shipping costs are nonrefundable.
 
How to return an item
1. Please click here for our Online Returns Form filling it out for the product you want to return.
2. After submitted the return form, please return the item to our address below:
Justbuy Enterprise
72-3-1, Jalan Medan Putra 3, 
Medan Putra Business Centre, 
Bandar Sri Manjalara, 52200 KL.
Tel: 03-62806655
 
Contact Us
If you have any questions on how to return your item to us, contact us